Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. We do not return if the customer ordered the wrong size, color, or simply changed their mind. We have certain guidlines due to us utilizing Printify for our products. You can read more why in the Returns section below!

To start a return, you can contact us at metaphysicalmysterium@gmail.com. 

You can always contact us for any return question at metaphysicalmysterium@gmail.com. 

Returns/Refunds

Our store utilizes Printify. Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if our customers order the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund for us if we contact them within 30 days of product delivery. So if this is the case for you please contact us within a few days of your delivery with a clear photo of the damage or manufacturing error sent to metaphysicalmysterium@gmail.com with your order number.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at metaphysicalmysterium@gmail.com.

They also state: Please note that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Exchanges
We do not participate in exchanges.